Privacy Policy
WHO PROCESSES YOUR PERSONAL DATA?
BAI SA, whose trading name is Brittany Ferries 澳洲幸运10十168体彩开奖网, is the “controller” of the data of a personal nature or personal data concerning you, collected and processed via this website, our mobile applications, on board our ships, at ports and in our call centres, in order to offer you, our services.
The registered office of BAI SA is located at the following address: Port du Bloscon CS 60072 29688 ROSCOFF cedex
B.A.I. Bretagne-Angleterre-Irlande - Limited company with a Management Board and a Supervisory Board with share capital of €26,117,328. Brest Trade and Companies Register 927 250 217 - SIRET 927 250 217 00027 - APE code 5010Z - VAT FR86 927 250 217 - Register of Travel and Accommodation Operators IMO29100011
The terms “Brittany Ferries 澳洲幸运10十168体彩开奖网”, “we” or “our” that we use in connection with this Privacy Policy refer to BAI SA and its subsidiaries, including Condor Holdings Limited. In accordance with the applicable personal data protection regulations, BAI SA is the “data controller”.
Brittany Ferries 澳洲幸运10十168体彩开奖网 undertakes to respect and protect your privacy. To do this, we ensure that the collection and processing of your data complies with the General Data Protection Regulation of the European Union and with national legislation applicable to its subsidiaries.
This Privacy Policy applies to the collection and processing of your data and to your relationship with Brittany Ferries 澳洲幸运10十168体彩开奖网. It is essential to us that you can have confidence in Brittany Ferries 澳洲幸运10十168体彩开奖网.
Details on how to contact the data controller are given at the end of this document.
WHAT PERSONAL DATA IS COVERED?
If you are a ferry customer, an accommodation customer, a potential customer, a passenger or a visitor to our website, during our contracts we collect and process personal data about you and anyone who accompanies you.
When managing your booking
| For what purpose? | What is the legal basis? | What categories of data are processed? |
|---|---|---|
| Management of the transport contract with the customer and Management of the accommodation contract | Contract Legal obligation for accounting/tax receipts | Identity/contact details of the main customer and accompanying passengers, connection, personal details, payment information connected to the booking, vehicle registration |
| Payment management | Contract | Identity/contact details, connection, payment information |
| Contact management – call transcription, call recording and mail storage | Legitimate interest | Identity, contact details, voice, information sent, email address |
| Management of fitness to travel procedures | Contract | Identity, contact details, medical certificate of fitness for travel, |
| Management of on-board service bookings: pre-order in shops, booking tables | Consent | Identity, contact details, service request, booking reference |
| Management of customer complaints | Contract | Identity/contact details, personal details, financial, booking data |
| Exclusion list for passengers who have not complied with the general terms and conditions of transport and sales | Contract | Identity, date of birth, exclusion period, exclusion circumstances |
| Advance Passenger Information | Legal obligation for travel from or to the UK | Identity, official ID number, date of birth, nationality |
| Provision of passenger lists to port and national authorities | Legal obligation | Identity, date of birth, nationality, gender, official ID number |
| Managing your data requests | Legitimate interest | Identity, details of the request, in some cases identity document requested |
Participation in marketing-related activities
| For what purpose? | What is the legal basis? | What categories of data are processed? |
|---|---|---|
| Newsletter subscription | Consent | Email address, identity |
| Loyalty programme management | Consent | Email address, identity, programme activity |
| Management of satisfaction surveys, customer knowledge | Legitimate interest or consent depending on the type of survey | Identity, personal details, opinions, data related to the booking or services received |
| Commercial statistics | Legitimate interest | Identity/contact details, personal details, financial, booking data, customer segmentation according to profile types |
| Commercial prospecting for customers | Legitimate interest | Identity/contact details |
| Commercial prospecting for prospects | Consent | Identity/contact details |
| Commercial prospecting of partners by email to prospects | Consent | Identity/contact details |
Website/mobility
| For what purpose? | What is the legal basis? | What categories of data are processed? |
|---|---|---|
| Web account management | Consent | Identity/contact details, login, marketing preferences, booking history |
| Request/contact/chat form | Consent | Identity/contact details, request details |
| Web trackers for securing sites and those necessary for the operation of sites | Legitimate interest | Connection/browsing |
| Web tracers for statistical monitoring and targeted advertising | Consent | Identity, login/browsing, personal details |
| Geolocation | Consent via browser | One-off location |
| Social media web trackers | Consent | Identity, login/browsing, personal details |
| Managing shopping cart abandonment | Consent | Identity/contact details, login/browsing, marketing preferences |
During your trip
| For what purpose? | What is the legal basis? | What categories of data are processed? |
|---|---|---|
| Embarkation check, identity check Provision of passenger lists to port and national authorities | Legal obligation | Identity, official ID number, date of birth, nationality |
| Protection of property and people – CCTV on board ferries in public spaces | Legitimate interest | Image of the person, date and time |
| Management of events requiring medical treatment on board | Safeguarding the person’s vital interests Legal obligation to keep an on-board sick bay register | Identity, contact details, state of health, treatment, circumstances of incident |
| Automatic recognition of the vehicle's registration number (ANPR cameras) during boarding checks, in order to complete the booking information | Legitimate interest | Vehicle registration number of the customer |
We may need to collect information about your health if you are a vulnerable customer, or if you have restricted mobility, to meet your needs, to provide you with an appropriate service, or if you need medical care during your journey.
With regard to your credit/debit cards, we do not store the cardholder's data, in accordance with the regulations in force.
WHO RECEIVES YOUR PERSONAL DATA?
We share your personal data with internal and external recipients, subject to the following conditions:
a. In order to provide the best service, we may share your personal data and give access to authorised personnel of Brittany Ferries 澳洲幸运10十168体彩开奖网, including:
Ferry crew
The teams in charge of bookings and following-up on bookings, as well as the port teams using the Brittany Ferries 澳洲幸运10十168体彩开奖网 reservation tools
IT services
Sales and marketing services
Medical services, if applicable
Legal services, if applicable
As a general rule, any competent person within Brittany Ferries 澳洲幸运10十168体彩开奖网 authorised according to their duties to have access to certain specific categories of personal data.
b. Regarding service providers and partners – your personal data may be transmitted to third parties:
External service providers: Brittany Ferries 澳洲幸运10十168体彩开奖网 uses service providers to operate its websites and applications and to provide you with the services and products offered, and in particular:
IT subcontractors
for payment: bank, insurance, third party certifying payment,
for marketing services: marketing monitoring, sending newsletters, printers.
for port services: port agents.
Business partners for your hosted stay, if you have booked this type of product. We share your personal information with providers whose business is related to accommodation such as hotels, owners and managers of holiday rental properties and, where applicable, activity providers. Please note that the accommodation providers may contact you for additional information if necessary to facilitate your booking or to provide related services.
Verified review provider: We use a verified review provider to allow customers to review their purchase. Trustpilot is a verified review portal. After a booking or trip, a sample of customers will be invited to leave a review. You do not have to leave a review. More information on how your data is managed by Trustpilot can be found at https://uk.legal.trustpilot.com/for-reviewers/end-user-privacy-terms
c. We may also be required to send your information to the authorities if required by law or as part of an investigation and in accordance with applicable regulations.
Depending on the country, to protect your health, public health workers could ask us for your contact information whenever they suspect a communicable disease on board the ferry you travelled on. Your information will help public health workers contact you if you have been exposed to a communicable disease. Your information is intended to be stored in accordance with applicable laws and used only for public health purposes. Depending on the country, we are also asked to provide passenger lists before departure and at the time of departure to port, local or national authorities.
d. Transfers of your data to a third country.
In order to provide you with our services, we share your data with BAI SA subsidiaries located in the European Union (France, Spain and the Republic of Ireland), as well as in the United Kingdom. The latter is recognised by the European Commission as providing an adequate level of personal data protection. Transfers of personal data from the EU to this third country may be carried out without specific supervision. This decision will be reassessed with a renewal of the decision in 2024.
We may use service providers located outside the European Union (in particular in the United States). In this case, we put in place appropriate protective measures to protect your personal data, in accordance with data protection regulations, in particular by signing the European Commission’s standard contractual clauses.
HOW DO WE PROTECT YOUR DATA?
Brittany Ferries 澳洲幸运10十168体彩开奖网 takes appropriate technical and organisational measures, in accordance with applicable legal provisions, to protect your personal data against unlawful or accidental destruction, accidental alteration or loss, unauthorised access or disclosure.
Some specific examples of security measures implemented include, but are not limited to:
automated cyberattack protection systems are active,
the level of security of websites is audited by companies that are experts in the subject,
cyber security experts can get involved to deal with security incidents,
the HTTPS protocol is used on all our websites,
when submitting credit/debit card data during a booking, Secure Socket Layer (SSL) encryption technology is used to ensure a secure transaction.
HOW LONG DO WE KEEP YOUR DATA?
We only retain your personal data for the period necessary for the purposes set out in this policy and which we believe customers would consider reasonable, or in accordance with applicable law.
| Main purposes of processing | Data retention periods |
|---|---|
| Managing your transport contract | Accounting obligation to keep invoices for 10 years / 7 years depending on the country. Retention in customer database 6 years after end of commercial relationship, then anonymisation |
| Recording of telephone calls | Three months to one year under local law if the call was recorded |
| Contacts at the call centre: calls, email, chat | Two years from the date of contact |
| Prospecting and marketing activities for prospects | Three years from the end of your business relationship with us. |
| The exclusion list for passengers who have not complied with the general conditions of transport and sales | Maximum five years from the registration date depending on the nature of the event |
| CCTV on board in public areas | Maximum 30 days |
| The sick bay register | 30 years from the date of the event |
| Cookies | 13 months maximum from their deposit on your computer or terminal; some are only valid for the time of your visit to the sites |
| Analysis of browsing data on our website and mobile applications | See the cookie policy |
WHAT ABOUT COOKIES?
Cookies can be installed on your computer or mobile device based on preferences you have expressed or can express at any time. Please read our cookie policy for more information.
WHAT RIGHTS CAN YOU EXERCISE REGARDING YOUR DATA?
Within the limits and conditions authorised by the regulations in force, you may:
access your personal data processed and obtain further information on the characteristics of the processing we carry out,
have your personal data corrected, updated and erased, it being specified that the erasure can only be carried out when (i) the data are no longer necessary in relation to the purposes for which they were processed, (ii) you withdraw your consent and there is no other legal basis for the processing, (iii) you object to the processing of your personal data and there is no compelling legitimate reason for the processing (iv) it has been demonstrated that your personal data has been processed in an unlawful manner,
object to the processing of your personal data based on a legitimate interest,
object to the processing of your personal data for marketing purposes,
receive the personal data you have provided to us or ask us to transmit this to a third party when the processing of your personal data (i) has been carried out by automated means and (ii) is based on your consent or on the performance of a contract binding us,
request the restriction of processing of your personal data
withdraw your consent to processing based on your consent,
give instructions regarding the retention, erasure and communication of your personal data after your death,
lodge a complaint with a supervisory authority.
HOW CAN YOU EXERCISE YOUR RIGHTS?
For reasons of confidentiality and protection of personal data, you must prove your identity when exercising your rights by clearly indicating your surname, first names, booking reference and any useful information enabling us to identify you (such as the email address corresponding to your online account).
In some cases, if in doubt, we may ask you to also provide us with a copy of an official identity document, such as a valid identity card or passport, as you prefer.
You must also provide us with the email address or postal address to which you wish to receive the response.
To exercise your rights, you can submit a Data Subject Request Online or send us an e-mail or letter to the address below that corresponds to your situation.
| Country of residence | Address | |
|---|---|---|
| France | Brittany Ferries 澳洲幸运10十168体彩开奖网 Service Satisfaction Clients - Port du Bloscon - B.P. 72 - 29688 Roscoff cedex, France | [email protected] |
| Spain | Brittany Ferries 澳洲幸运10十168体彩开奖网 al Departamento de Administración, Estación Marítima 39002 Santander, Spain | [email protected] |
| Other | Brittany Ferries 澳洲幸运10十168体彩开奖网 Customer Services, Millbay, Plymouth, PL1 3EW, UK | [email protected] |
WHAT RULES APPLY TO THE PROCESSING OF YOUR DATA WHEN YOU CLICK ON LINKS PLACED ON OUR WEBSITE, REDIRECTING YOU TO EXTERNAL SITES?
On our sites, you will find various links to the websites of our partners (accommodation, social networks, etc.).
We would like to draw your attention to the fact that this Privacy Policy does not apply to the processing of your personal data carried out by our partners or other third parties, which may occur when you visit their websites, and that we are not responsible for such data processing. If you would like information on how these partners and third parties process your personal data, we invite you to consult their privacy policy and contact them.
QUESTIONS AND CONTACT DETAILS
If you have any questions about this Privacy Policy, you can contact our Data Protection Officer by sending an email to: [email protected]
If you feel, after contacting us, that your rights are not being respected, you can send a complaint online or by post to the supervisory authority.
CHANGES TO OUR PRIVACY POLICY
We may change this Privacy Policy. We therefore recommend that you check it regularly, especially when booking.
Version dated 23 July 2025