Terms and Conditions - Package Holiday

In addition to our Conditions of Carriage which are available on request or on our website (hereinafter the “ Website”), holidays comprising a combination of a ferry ticket and arranged accommodation through us (other than on board accommodation) or any additional attraction tickets or excursions offered as part of an advertised package or tour (i.e. package holidays) are subject to these terms and conditions (hereinafter the “ Terms”).

If you have booked a ferry-only ticket with us, these Booking Conditions will not apply. Please instead see our Terms and Conditions - Ferry-only.

Our aim is for our Terms to be understandable and easy to read, however, if you have any further questions then please contact us and we will be happy to help you.

Your holiday is supplied by BAI SA (hereinafter “ Brittany Ferries 澳洲幸运10十168体彩开奖网” or “ us”) having its registered office at Port du Bloscon – CS 60 072 – 29688 Roscoff Cedex – France. 

Brittany Ferries 澳洲幸运10十168体彩开奖网 is the organiser of any package holiday booked through us for the purposes of The Package Travel and Linked Travel Arrangements Regulations 2018 (the " Regulations"). The combination of travel services offered to you is a package within the meaning of the Regulations. Therefore, you will benefit from all EU rights applying to packages. Brittany Ferries 澳洲幸运10十168体彩开奖网 will be fully responsible for the proper performance of the package as a whole. 

We provide full financial protection for our package holidays through a bond held with the Association of British Travel Agents ( ABTA), for more information please visit  www.abta.com. 

In all cases all holidays are subject to availability, as are any promotional fare types offered in conjunction with holiday accommodation. 

The lead name on the booking will be the person responsible for the booking (the “Lead Name”). The Lead Name must be at least 18 years old at the time of booking. The Lead Name confirms that all passengers agree to be bound by these Booking Conditions and that the Lead Name has the authority to accept and does accept these Booking Conditions on behalf of all passengers. 

The Lead Name shall be responsible for paying the deposit, and the full price, for making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking. At the time of booking, the following information will be required where applicable: vehicle registration number, passengers’ first names, surnames, dates of birth, gender and nationality. The Lead Name must ensure and hereby confirms that the details provided for all passengers to the booking are full and accurate. The Lead Name must also check all descriptions on the travel documentation received after booking and inform us immediately of any errors or instances where personal details do not correspond with those shown on the passports of those travelling under the booking.

Children travelling with an adult other than their parents or legal guardians must have a letter of consent.

For overnight crossings, a cabin or reserved seat must be pre-booked whilst availability remains. Bookings without onboard accommodation may only be accepted on our French routes after all such accommodation has been reserved.

Motorised vehicles must arrive at the designated port of departure for both outbound and return sailings under their own power. Failure to do so will invalidate this transport contract and will be treated as a no-show. 

All departure/arrival times are estimated and are local - please refer to your documents. Documents are only valid for the sailing dates/times indicated unless otherwise specified.

Luggage sizes in public areas on high-speed services are limited to 45cm (equivalent to hand luggage at airports), all other luggage will be stored remotely for the duration of the crossing.

Onboard facilities vary depending on route, vessel, dates and time of travel.

Please note that smoking (including electronic cigarettes) is only permitted on designated outside decks with the exception of high-speed services which may be completely non-smoking (please check at time of booking).

To monitor customer service and for training purposes, we record telephone calls. 

For essential information about your holiday, please visit the pages Holiday Information France and Holiday Information Spain & Portugal  

Prices are based on specific travel dates and times and may require you to return within a specified period. 

We are committed to offering you the best available tariff at the time of your booking or amendment request. Fares are subject to change based on various factors including, but not limited to, travel dates, times, number of passengers, and current availability.

Please note that fares displayed online for new bookings may differ from those offered for amendments to existing bookings. This is due to real-time pricing structures and availability, which can vary between your original booking and the time of change. As such, amended bookings may be subject to fare differences and any applicable additional charges.

Prices are subject to availability at the time of booking and may change at any time before your booking is confirmed. We try hard to make sure that the advertised price is the most up-to-date price, but prices can change at short notice. We will confirm the actual price at the time of booking.

Our prices are given inclusive of VAT and include the price of transport, charges and all applicable taxes, fees, surcharges and duties known at the date of publication. 

Prices are only valid for the sailing dates/times indicated. Open return tickets are not available.

If you vary sailing dates and times or misuse the terms of the ticket or any promotion, the difference between the cost of your original ticket and the appropriate current fare will be charged. Any additional charges are payable prior to boarding.

A service charge may apply for bookings made through our Contact Centre.

Passengers who require customs documents (e.g. ATA carnet) for goods carried on either leg of their journey are subject to freight tariffs. For further information and rates, contact our Freight Sales Team on 0330 159 5001. Please note that if you arrive at your designated port with a passenger booking, in circumstances where you should instead have made a freight booking, then this transport contract is invalid and will be treated as a no-show. Travel will only be permitted if it is possible to make (and you do make) a freight booking, and payment of any additional cost is made in full. In these circumstances, your carriage cannot be guaranteed, and we will have no liability to you when you are denied travel because you should have made a freight booking but failed to do so. For more details about making freight bookings, please visit our  Freight website. 

A booking made for a sidecar will be priced at the same tariff as a standard vehicle (H:1.83m max / L: 5m max).

The environmental contribution is a fixed amount that applies per crossing from the 1st January 2024 to contribute to the cost of compliance with the IMO 2020 Sulphur Directive and the EU Emissions Trading Scheme (ETS). The amounts are available on the following page https://www.brittany-ferries.co.uk/information/travel-advice/eu-ets. The contribution is a fixed amount to which discounts and promotional offers do not apply.

All departure/arrival times are local - please refer to your documents. 

Sailing schedules may be interrupted and/or crossing times extended or changed without notice to you due to adverse weather conditions, tidal conditions, unforeseen operational or technical reasons beyond our control. It may be necessary to use alternative ships on any sailing or to change/withdraw the facilities/services available on board for various operational, technical or scheduling reasons.  

If significant changes in route, facilities or timing advised before your outward travel date and before boarding are not acceptable to you (e.g. a change in scheduled ferry departure time of more than 12 hours or change of ferry route) and you choose not to travel, or we are not able to provide or complete the outward sailing and no alternatives are available, then a full refund of your holiday cost will be made.  For minor changes in route, facilities or timing, then a refund of any fare differential will be made.  Similarly, if a pre-paid facility such as onboard accommodation is unavailable or provided to a lower category than you had booked then the appropriate price difference will be refunded.

We will try to notify you, if practicable in advance, using the contact number provided at the time of booking. 

We cannot accept liability for any losses, damages or expenses arising or any consequential losses howsoever caused as a result of the cancellation, diversion or delay of the ship where force majeure, or matters outside of our control apply, for example, extreme weather conditions, unforeseen technical breakdown to ship or port facilities, strike action or blockade of ports.

If these circumstances become apparent after boarding or at sea our priority is to deliver you safely to the most appropriate port. In these situations, our liability will be limited to a refund of your holiday cost if returned to the country of departure without your holiday taking place or, if the circumstances arise on your return journey, the fare differential if delivered to a different port to that originally planned and, if need be, the provision of assistance to return you to your booked point of return. 

In all cases outlined above the refund of the appropriate portion of the price paid will be the total extent of our liability to you. We shall not be liable for any losses, damages, expenses or any consequential losses howsoever arising.  

Resort and accommodation services and facilities may be restricted or withdrawn at certain times for maintenance, and/or bad weather or during low season. If the availability of a particular service/facility is of paramount importance to the enjoyment of your holiday then you should raise this with us prior to making a booking. 

We recommend that, at the time of booking, you take out personal and medical travel insurance and you are responsible for ensuring that the cover is adequate for your needs. We also suggest that you check with your insurance provider whether you are covered for damages you may cause to persons or property whilst abroad as you may be liable for any such damage. Such insurance must cover, as a minimum, your losses sustained because of cancellation, medical issues, and repatriation in the event of accident or illness. We also suggest that you check with your insurance provider whether you are covered for damages to your car or you may cause to persons or property with your car. 

If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.

For more information on our partnership with Voyager insurance, please click here. 

Other than where full payment is required at the time of booking, as stated in these Terms, a deposit of £120 per booking is required at the time of booking.

When you secure a booking, we will issue a document that sets out the details of your booking and provides other relevant information. On issuing your document, the contract with us will take effect. If you are making your booking using a travel agent, any monies paid to your travel agent are held by the agent on your behalf until we issue our confirmation document, after which your travel agent holds the monies on our behalf.

Full payment must be received at least 30 days before outward travel date, or at the time of booking if that is within 30 days of outward travel date. If full payment is not received, we reserve the right to cancel the booking and retain any deposit. Travel documents are sent out once full payment has been made or, if full payment is made before this date, are sent out 2 weeks prior to outward travel date.

Special requests cannot be made a condition of your booking as they are always subject to availability and cannot be guaranteed. Special requests relating to your travel must be advised to us at the time of booking. All special requests are subject to availability. Whilst we will try meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. If we are able to specifically confirm a special request or requirement, we will do so on our confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, we have not been able to agree to meet them. If your special request is of particular importance to you, we recommend you contact us prior to making a booking.  

Payment for your booking can be made in pounds sterling using all standard payment methods.  Please note that “cheques-vacances” are only accepted for payments in Euros for bookings made via our French website or French contact centre. For further information, please visit our French website www.brittany-ferries.fr  

Special offers cannot be used in conjunction with any other offers or be combined with other special offers. Special offers are subject to availability and additional terms and conditions will apply. Special offers can be revoked at any time prior to booking. 

Please note that Special offers’ conditions apply to return promotional fares. Full payment is required at the time of booking by credit or Euro debit card for all special offer fares. These fares are subject to restricted durations and are only valid providing both the outward and return journeys completed as specified on the documents. Where they are not the outward journey will be considered a 'single' journey and it will be repriced at the single tariff. Any additional payment will be collected from the credit/debit card used for the original payment, if the outward portion of any return itinerary is not used, we will cancel the return and no refunds will be paid.

Some of our promotional offers may be subject to certain conditions in order for you to benefit from them, such as age conditions or booking dates. For these offers, you will be asked to certify at the time of booking that you meet all the criteria to benefit from the offer. At check-in, you may be asked for any documents that will enable you to benefit from the offer. If you do not present the documents or if the documents do not comply with those required to obtain the promotion, we reserve the right to ask you to pay the additional cost corresponding to the fare without the discount. 

Special offers cannot be applied retrospectively to existing bookings.   

If you find an identical holiday at a lower price within 24 hours of booking with Brittany Ferries 澳洲幸运10十168体彩开奖网, we guarantee to match it. The price match excludes insurance, special offers, loyalty bonuses, group, and travel agent discounts. 

If you have to cancel your holiday at any time after the contract has taken effect, you must do so in writing if you have booked directly with Brittany Ferries 澳洲幸运10十168体彩开奖网. If you have booked through an agent, then by whatever means they stipulate. You will incur charges on a scale related to the period of notice given to us - see table below. No refund will be given for any unused part of an inclusive holiday or for the ferry travel booked in conjunction with an inclusive holiday. No refund will be given for accommodation provided by an agent, which are non-amendable and non-cancellable.

Refunds are based on the following scale: 

Any applicable refund due to you will be made by the same method of payment as you used to make the original booking within 14 days after the contract is terminated. 

For group bookings cancellation charges may vary from those shown above but these will be advised at time of booking.

If you are prevented from travelling (not merely disinclined) you may transfer your booking to another person who satisfies all conditions applicable to your booking. You must give notice in writing (which we would request is 7 days or more before your outward date of travel). A £50 administration fee is applicable per booking and any additional costs that may be incurred as a result of this transfer. 

If you wish to change your holiday arrangements and you have paid a deposit or the full amount, we will do all we reasonably can to accommodate your new requirements, subject to your paying an administration fee of £25 for each change plus any price increase for your new holiday requirements. Excluding a pre-arranged late arrival, we can accept no change to your arrival date at your pre-booked holiday accommodation or request for an alternative property within 30 days of your original confirmed arrival date, as this will be treated as a cancellation. Any change that results in a reduction in the total number of persons travelling will be treated as a cancellation of that part of the booking. If the change results in our incurring cancellation charges, these will be passed on to you.

Special offers cannot be applied retrospectively to existing bookings.

Alterations to your ferry travel are subject to the provisions set out above (“CHANGES AND INTERRUPTIONS TO SAILINGS AND ON-BOARD SERVICES” section).

We reserve the right to change any other holiday details, including the price, before you book, in which case we will tell you before the holiday contract takes effect. 

Very rarely, a change or cancellation may occur after you have booked but before you depart. If there is a major change (i.e. a change in scheduled ferry departure time of more than 12 hours, a change of ferry route, a change of holiday location or change to a lower standard of accommodation - any other change is 'minor') we will tell you as soon as practicable. 

We will then offer you the choice of accepting the change, taking an alternative holiday (if it is more expensive, you will have to pay the difference, but if it is cheaper, you will receive the appropriate refund) or cancelling and receiving a full refund. If there is a cancellation you will be offered the choice of an alternative holiday where available or a full refund.

In addition, unless the major change or cancellation is caused by force majeure, or occurs before the date the final balance falls due for your holiday, we will pay you the following compensation:

a) For a change of ferry route giving rise to additional driving time – 25p per additional mile per vehicle booked between the ports concerned. 

b) For all other major changes/cancellations £20.00 per adult/£10.00 per child aged 4-15. If the change is notified within 14 days of outward travel date or if we are obliged to notify you of a major change during your holiday then £25.00 per adult/£12.50 per child aged 4-15. 

If there is a minor change before you depart, we will try to let you know (although we are not obliged to do so) but you will not be entitled to cancel or receive compensation. 

Force majeure is unusual and unforeseeable circumstances beyond our control, the consequences of which are pandemics, lockdown or travel restrictions, war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, adverse weather conditions, level of water, closure of ports, technical or engineering problems or other similar events beyond our control. 

Except as set out in these Terms, we and the suppliers shall have no responsibility or liability to you for any failure to perform, or a delay in performing, any obligations owed to you which are caused by force majeure. 

All departure/arrival times are local - please refer to your travel documents for confirmation of the exact times.

The latest 168澳洲体彩幸运10开奖官方开奖结果 实时直播 历史号码 精准数据统计arrival time at the port for each journey will be shown on your travel documents. This may vary depending on whether you have any special requirements, or you are travelling as part of a group, or for other reasons. If you do not meet latest 168澳洲体彩幸运10开奖官方开奖结果 实时直播 历史号码 精准数据统计check-in requirements, your space will not be guaranteed.

Dimensions of vehicles must be correctly stated as per your booking - if there are any discrepancies, you may be denied boarding.

You must have all necessary documents to enter the countries which you intend to visit and for re-entry into the UK or Ireland. It is the passenger's responsibility to establish their own individual requirements. 

For single element bookings, in general we trade as an agent for the supplier as detailed in our Terms. Exceptionally, in respect of some attraction tickets we trade as a reseller for the attraction provider.

Regardless of whether we are trading as an agent or reseller, we do not own, control or have any influence over any of the attractions featured on our Website. We do not at any point make any enquiries with the suppliers of the attractions about the quality or safety of the attraction. We rely entirely upon the material provided to us by the suppliers of the attractions and we do not review, amend or control that material. It is up to you to make your own enquiries about the quality and/or safety of the attractions. We do not accept liability for anything which might go wrong with any attraction booked through us.

In the event of any mishap, incident or other event prompting a claim relating to an attraction that claim should be directed directly to the provider of the attraction and not us. Our liability is in all such cases limited to that of a booking agent responsible only for accurately relaying the booking requests as submitted by you. 

Descriptions of attractions and excursions

You must ensure you check all details of your chosen theme park, attraction, show, entertainment, restaurant, sporting event or tour at the time of booking. Any material changes will be advised to customers as soon as they become known to us. Please note all duration times given are approximate.

We have no control over the theme park, attraction, show, entertainment, restaurant, sporting event and all details and descriptions in relation thereto are for guidance only. 

Attraction Ticket Bookings

For attraction tickets where either tickets or vouchers have been issued no refund can be processed until the tickets or vouchers have been returned to us undamaged and unused. Some attraction tickets are non-refundable. 

Fuel surcharge

Our excursion suppliers may impose a fuel surcharge of up to 7.5%, which we will advise you about as soon as we are informed. You will then have the option of paying the surcharge, or cancelling the booking and receiving a full refund. 

 We may (at our discretion) offer you accommodation-only bookings. An additional administration fee of £15 will be charged for bookings of less than £250. Accommodation-only bookings do not benefit from ABTA protection (as detailed below). If you need ABTA protection, we suggest you book a vacation package that will be protected by this ABTA protection.   

 You will receive information adapted to your nationality if you have indicated your nationality to our company.

Please check with the Consulate or Embassy of your destination country to find out what formalities need to be completed (identity document, visa, vaccination, etc.). 

It is your responsibility to take the necessary steps, and to bear the corresponding costs of completion. A driver's licence is not an identity document and will not be accepted for border crossings.

In accordance with the provisions of the Conditions of Carriage, we may refuse boarding to, and terminate the contract of carriage of, any person who is unable to produce the required documents.

If you are refused boarding by the British, French, Irish or Spanish immigration authorities, we will seek reimbursement of any costs charged to us by these authorities (fines and/or penalties and/or repatriation costs). This recourse action will be exercised in accordance with our Conditions of Carriage.

For your information - ETIAS :  

The European Travel Information and Authorization System (ETIAS) will be introduced in 2026. If you are from a visa-exempt non-EU country, such as the UK, you will need to apply for ETIAS authorization to enter the EU for short stays (up to 90 days within a 180-day period).

Once the ETIAS becomes mandatory, you will be responsible for submitting your application online at www.europa.eu/etias

Limited medical services may be available on board. Where they are, there may be a charge for their use. 

Any special needs or boarding arrangements must be clearly specified at the time of booking (and at least 48 hours prior to travel). It is your responsibility to provide sufficient information to ensure your needs are known and understood. If you travel with a pre-diagnosed condition, then travel is entirely at your own risk and you should obtain advice from your own doctor before travelling. 

It is important if you have a disability, that the appropriate enquiries are made about the suitability of particular holiday accommodation needs, transport and services, and that you are satisfied you have made the correct choice before you book and confirm your holiday.  

We are unable to transport anyone who is 32 weeks (or 28 weeks for a High-Speed Service) or more pregnant at the time of travel or travellers with pregnancy complications. 

For information and advice on health matters while travelling abroad, visit  https://www.gov.uk/guidance/uk-residents-visiting-the-eueea-and-switzerland-healthcare. We also recommend you visit  https://www.gov.uk/foreign-travel-advice prior to travel.

It is important you ensure that, at the time of booking, you arrange and have in place adequate travel and health insurance. It is a condition of your booking that you have suitable insurance in place.  

19.1 General

Transporting small pets to or from the United Kingdom, Spain, France or Ireland is subject to a fee and must comply with the requirements of the countries concerned. It is the responsibility of the person accompanying the animal to find out about the regulations in force for the transport of animals and to comply with them. 

Please seek advice from a veterinarian and keep yourself informed: 

• United Kingdom: consult the guidelines on the website https://www.gov.uk/taking-your-pet-abroad  

• France: consult the useful information concerning these formalities according to your destination on this website: https://www.service-public.fr/particuliers/vosdroits/F21374#0 

19.2 Quarantine  

It is specified that if the transport of a pet causes a problem requiring the use of quarantine facilities at the destination, the owner or the person accompanying the animal will be entirely responsible for these expenses.

19.3 On board

All dogs on board must wear a muzzle, in public areas, at all times during the crossing, except for assistance dogs. This is to ensure the safety of your dog, crew and other passengers. Brittany Ferries 澳洲幸运10十168体彩开奖网 does not accept any liability for incidents caused by your animal whilst on board. As a French ferry company, we adhere to strict safety rules to ensure the well-being of all passengers, crew, and animals.

Animals may only be brought into designated pet-friendly areas. They are not allowed in non-pet-friendly cabins.  

In the event of non-compliance, pre-determined charges will apply, as detailed below.

Non-compliance with the obligation to muzzle your dog will incur a fine of €200 for the first offence. A repeated breach on any subsequent crossing will result in an increased fine of €400. Repeated violations may result in the passenger being refused on future travel.

Unauthorized use of a non-pet-friendly cabin will incur a deep cleaning charge of €193.68 (VAT included). In the event of a repeat offence, this charge will be increased to €387.36 (VAT included). 

Pet Accommodation Options

Pet accommodation options vary depending on the ship and route. Available options may include: 

• pet-friendly cabins (subject to availability), 

• onboard kennels

• leaving the pet in the owner’s vehicle, entirely under the owner's responsibility. 

If the dog remains in the vehicle during the crossing: 

• It must be secured or in a suitable crate. 

• Adequate ventilation must be maintained at all times. 

The owner is solely responsible for the dog’s welfare. The company accepts no liability for any consequences arising from unsuitable conditions inside the vehicle.  

19.4 Assistance dogs  

If you are travelling with a registered assistance dog, it is essential that you notify us at the time of booking. The dog must comply with the guidelines for taking your pet abroad.

19.5 Emotional support animals  

We allow emotional support animals on board, but they must adhere to the same rules as regular animals and will not have access to passenger areas (excluding pet-friendly cabins if booked).

a) We accept liability for any loss you may suffer if any part of the holiday arrangements you book with us is not as described and not of a reasonable standard within the context of the holiday and its price. We also accept liability if you suffer death or personal injury as a result of the holiday arrangements failing to be as described and of a reasonable standard. These acceptances of liability do not apply if there has been no fault on our part, nor on the part of our suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions, to the acts or omissions of a third party not involved in providing the services which make up your holiday whose consequences could not have been avoided or anticipated even exercising all due care, or to an event which, even with all due care, could not have been foreseen or forestalled. They are also conditional upon your assigning to us any rights you may have against any other person whose acts or omissions have given rise to our liability.

b) Our liability to compensate you and the amount of such compensation is subject to the following limitations. First, in the case of damage other than death, illness or personal injury, to a reasonable amount having regard to such factors as, inter alia, the holiday cost and the extent to which the enjoyment of your holiday can be shown to have been affected; we will not be responsible for your disappointment as a result of unrealistic expectations, where the holiday has been provided as described. Second, in all cases liability and compensation are restricted in accordance with the provisions of all applicable International Conventions, which include, but are not limited to: in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and in respect of hotels, the Paris Convention 1962. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable to your holiday.

c) If you suffer death, injury or illness during your holiday arising out of any activity which does not form part of the inclusive arrangements you have booked with us, we will, at our discretion and provided it is requested within 90 days, give you general assistance in pursuing any claim you may have against a third party. This assistance will be limited to advice, guidance and a contribution of up to £5,000 per booking towards your legal costs. You must make an insurance claim under the legal expenses section of your insurance policy to enable subsequent recovery of these costs. In any event, we retain the right to recover any such contribution made towards these costs from you. 

You undertake to take responsibility and exercise reasonable care in respect of your accommodation and its equipment. At all casas,  gites and cottages, a cash deposit is payable on arrival (payment is only available in euros).  This is to cover damages that may be incurred but does not limit your liability.

The services and facilities included in your holiday will be deemed to have been provided with reasonable care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards in practice. The fact that services or facilities do not comply with local or UK guidance or advice shall not in itself mean that the services or facilities in question have not been provided with reasonable care. 

You should familiarise yourself with fire procedures, including emergency exits in your accommodation, the swimming pool(s) area etc.  Be aware that in some of our properties smoke and carbon monoxide detectors may not be present as they are not required by local or regional law.

Children must be supervised by you at all times, especially near water, on balconies or in unfamiliar buildings and surroundings. 

Photos, illustrations and descriptions provided are given on an indicative basis only as the exterior and interior style, type of décor and furnishing can vary.

If you are unhappy with any element of the holiday package that we have provided to you: 

• you must immediately notify the relevant local owner, caretaker or supplier to try to resolve the problem at the time 

• then, if necessary, contact our Helpline’s specialist bilingual staff via the details displayed on your travel documents, to give us the opportunity to resolve the issue 

A failure to do so will reduce or negate your right to claim redress from us.

Please be aware that we may not be able to remedy issues, they may be outside of our control (e.g. significant building work outside of your accommodation, which is not known to us in advance of your outward travel date) or the costs to do so may be disproportionate. 

Provided that you have not caused the lack of conformity, if we are not able to resolve the issue, and this means you will not receive a significant proportion of your holiday, we will use reasonable efforts to offer a comparable alternative, at no extra cost. If the alternative available is of higher standard, and more expensive, you will have to pay the difference. If it is cheaper, you will receive the appropriate refund. Alternatively, you may cancel your booking and, where appropriate, receive a price reduction.

In the unlikely event the matter is not resolved to your satisfaction after following the steps detailed above (“IF THINGS GO WRONG ON YOUR HOLIDAY” section), you should write to:

Customer Services, Brittany Ferries 澳洲幸运10十168体彩开奖网, Millbay, Plymouth, PL1 3EW

Please quote your booking reference and provide full details of your complaint so we may investigate and respond to you. Where possible, notification should be within 30 days of completion of your holiday, to enable us to investigate your complaint. 

More information on how to contact us can be found on our Contact Us page  

 As required by law, we provide full financial protection for our package holidays through a bond held with the Association of British Travel Agents ( ABTA), membership number Y6117. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you an ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to  www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on  www.abta.com. 

These Terms and all matters arising out of them are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with under the ABTA Arbitration Scheme or by the Courts of England and Wales. You may however, choose the law and Courts of Scotland or Northern Ireland if you live there and wish to do so.  

27.1 Package travel

If the Combination of services offered to you is a package travel under the Directive 2011/83/EU of the European Parliament and of the Council and repealing Council Directive 90/314/EEC, you benefit from all the rights stated in the Package Travel and Linked Travel Arrangements Regulations 2018 (SI 2018/634). We are responsible for the performance of all travel services included in the package.

Furthermore, as the law requires, we have protection to refund your payments and, if transport is included in the package, to ensure your repatriation in the event that we would become insolvent.

Full details of the regulations are available at: The Package Travel and Linked Travel Arrangements Regulations 2018 (legislation.gov.uk) 

27.2 Linked travel arrangement

If you book additional travel services for your trip or holiday via the links available on our Website, those additional travel services will not benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018. Separate booking terms apply to those additional purchases. Therefore, we will not be responsible for the proper performance of those additional travel services. In case of problems, please contact the relevant service provider.

For more information https://www.legislation.gov.uk/uksi/2018/634/contents 

For full details of our data and privacy policies, please refer to our privacy policy.

Date of publication: July 2025